Frequently Asked Questions

 

SHOPPING

Do you accept International Orders?

Yes, we accept and ship orders worldwide.

Are you responsible for online sales from other websites?

To help ensure quality control, LIV.UNIQUE products are distributed and sold exclusively by authorized distributors and retailers. If you obtain LIV.UNIQUE products from any source other than an authorized distributor or retailer, you do so at your own risk and any LIV.UNIQUE guarantee may be voided.

If you have any doubt about whether a particular retailer or distributor is authorized please call us at +1-800-525-8798 or Contact Us.

Where can I purchase LIV.UNIQUE products?

LIV.UNIQUE products are available at selected locations around the world. To find a LIV.UNIQUE counter, contact us and we will help you locate a store and receive information about your preferred location. And of course, wherever you live, you can shop online right here.

How can I receive LIV.UNIQUE samples?

At LIV.UNIQUE we believe that it is important to try before you buy, however we also strongly believe that you should receive the correct samples for your skin type or concern. With any order at liv-unique.com you have an option to receive 2 samples of your choice at checkout.

From time to time, samples are available with authorized distributors and retailers. We would also like to recommend that you visit your nearest LIV.UNIQUE counter to receive a personalized consultation with one of our expert beauty advisers, who will also be able to provide you with a sample of the product for your concern. To find the store location nearest you, Contact Us.

What credit cards are accepted on your site? Can I use PayPal?

We accept American Express, MasterCard, and Visa cards, and we also accept PayPal payments as well. Unfortunately, we do not accept checks or money orders.

How will I know if my order has been received?

An order confirmation will appear as the final step in your order process. In addition, you'll receive an email confirmation with an order number and brief summary of your fabulous new purchase! Get excited... LIV.UNIQUE is now on its way to you! Once your order has shipped, you'll receive an additional email to confirm shipment of your order. If you checked out as a registered user, you can always track your order status here.

I already purchased LIV.UNIQUE, how can I join the Loyalty Club?

Find the code printed over the LIV.UNIQUE brochure, located inside the packaging you are holding. To start your journey into the exclusive world of LIV.UNIQUE, enter the code you received here. Once your code and information is entered to our data base, you become a member of our precious loyalty program, and will enjoy all of LIV.UNIQUE’s benefits and privileges. We also invite you to create your personal space by joining the LIV.UNIQUE Loyalty Club online at liv-unique.com.

 

PRODUCT INFORMATION

Which LIV.UNIQUE products should I use?

In order to find your ideal skincare regime, visit the Skincare Adviser and receive a personalized product consultation based on your individual needs and desires. Alternatively, please feel free to Contact Us and a LIV.UNIQUE expert will help find the perfect alternative for you.

How can I find out what ingredients are in a LIV.UNIQUE product?

The full list of ingredients is listed on the packaging of all LIV.UNIQUE products. Each LIV.UNIQUE product contains a unique organic complex to best address its purpose. To learn about the unique ingredients of each product, visit the relevant product page here. We also invite you to learn more about each one of our Unique Ingredients. If you have an additional ingredient inquiry that is not satisfied by the information posted on the packaging, please call us at +1-800-525-8798 or Contact Us.

Does your company test their products on animals?

LIV.UNIQUE does not conduct tests for cosmetic products on animals. We are convinced that the development of cosmetic products must avoid the utilization of test animals and therefore, we are deeply committed to the elimination of animal testing. We are hopeful that alternative testing methods will be adopted worldwide and we will see an end to animal testing. This policy not only meets the wishes of many consumers, but also reflects the progress of scientific research and the corresponding legal requirements.

What kind of product safety testing do you do?

Our professional and conscientious safety assessments are based on the relevant criteria laid down in the legislation and by recognized expert bodies. We test each individual substance and combinations of different substances using special test methods to ensure stability and effectivity and that they pose no threat to health and are compatible with the skin.

Once opened how long will my product remain fresh?

Please refer to the packaging of your product where you will see an illustration of a jar with a number on it. This is the period after opening date which conveys, in months, when the product is set to expire once it is opened. In general, ingredients are designed to stay active for 12 months from opening.

I have concerns that there are heavy metals in cosmetic products, are there?

Consumer safety is our top priority. Heavy metals are not added to our products and we carefully scrutinize all raw materials in order to comply with the strictest worldwide regulations (USA, Canada, EU, Japan, & Asia). LIV.UNIQUE skincare products are proudly toxin free.

 

CORPORATE INFORMATION

How can I find out about becoming an authorized seller or franchising with LIV.UNIQUE nutrient cosmetics?

We appreciate your interest in LIV.UNIQUE. LIV.UNIQUE Nutrient Cosmetics are sold exclusively at liv-unique.com, boutiques and licensed retail stores in the United States and internationally. For information on franchise or wholesale opportunities, Contact Us or visit our Exclusive Affiliate Program.

How can I apply for a job at LIV.UNIQUE?

To apply for a position or an internship, please visit our Career Site for job openings or submit an application. Your application will then be sent to and processed by Terra Veda Enterprise Ltd. Human Resources Department. If there is an opportunity in which your qualifications meet our needs, we will contact you.